OCN > OCN Hikari with FLET'S


OCN Hikari with FLET'S

Service Details

What is OCN Hikari with FLET'S?

OCN is an Internet service provider operated by NTT Communications dedicated to telecommunications business.

  • Provided by a most reliable Internet service provider with the largest number of HIKARI service subscribers in Japan.

  • Readily available—delivers the Internet to your home in as little as one week

  • Includes an on-site setup support to make it even easier for you to get started

OCN Hikari with FLET'S delivers a superior Internet experience with download/upload speeds up to 1 Gbps*1.

*1

*1Upload/download speeds up to 1 Gbps available only on NTT WEST FLET'S HIKARI NEXT Super High-Speed Type Hayabusa plans.
Speeds available on FLET'S HIKARI NEXT Family High-Speed Type/Mansion High-Speed Type (with the fiber optic cabling) are up to 200 Mbps download/upload to 100 Mbps upload in NTT EAST; Up to 200 Mbps for download/upload in NTT WEST; On other "FLET'S HIKARI" lines are up to 100 Mbps for download/upload.

Speeds may drop significantly depending on your network environment (e.g., specifications and capabilities of computer and equipment such as hub and router, standard of Ethernet cable; if in multi-dwelling buildings, transmission system and signal interference), network congestion and the time of day.

All network equipment such as computer, LAN card and Ethernet cables need to support Gigabit Ethernet (1000BASE-T) to achieve higher speeds over 100 Mbps; Without Gigabit Ethernet support, the maximum speed is limited to 100 Mbps.

Steps to Get Started with OCN Hikari with FLET'S

It takes as little as 1 week until the service is up and running but may take longer depending on the site conditions and other factors.

Please check the terms and conditions and system requirements for this service before you place an order.

*1An NTT EAST/NTT WEST representative will contact you to confirm your service charges and installation date.

*2You will need to be present for the installation visit.
No installation required if you have FLET'S HIKARI service with a non-OCN provider.

What to Expect When You Start OCN Hikari with FLET'S

Start New Service at New Address

For smooth transition, start making arrangements approximately 1 to 2 months prior to moving.

Start New Service at Current Address

By preparing in advance, you can switch to OCN without downtime.

How to Keep Current Email Address from Another Provider

You can keep the Email address from your current Internet service provider by changing your current plan with the provider. Ask the provider for details.

(Prices do not include tax)

Charges
Service Provider Plan Monthly Fee
@nifty @nifty Basic Charge ¥250/month
plala Pla-Komi 0 ¥200/month
BIGLOBE "Basic" Course ¥200/month
So-net Denwa Pack 1 ¥300/month
Yahoo!BB You can keep your Yahoo! Mail address (@yahoo.co.jp)
but Yahoo! BB Email address (@ybb.ne.jp) will be disabled.

Information as of February 20, 2014.

On-Site Support, FREE for the First Visit!

If you need help with hook-up and set-up, OCN staff can come to your home and set up your service.
Available 7 days a week. For female customers that feel more comfortable with female staff, one will be provided upon request.

"OCN Kaitsu Tokoton Support" is available on Japanese OS only.

Female staff available in major cities only. Please check availability when you make a request.

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Charges

Charges vary by area and plan. Please select the one that fits your environment:

NTT EAST AREA

NTT WEST AREA

OCN Ninenwari

Combine this service with any of the above OCN access plans and receive discount. For details, visit:

NTT EAST AREA

NTT EAST Initial Cost

¥24,800 (excl. tax) for all types

Price based on NTT EAST initial installation charge. Ask NTT EAST for details.

NTT EAST Family Type (for Single-Family Homes)

(Prices do not include tax)

Pricing
Type of Housing (Plan) OCN Access Charge FLET'S HIKARI Monthly Charges Monthly Total
Family Type ¥1,200 ¥5,200 ¥6,400

NTT EAST Mansion Type (for Apartments and Condos)

Pricing for FLET'S HIKARI Mansion Type will vary by the number of units in the building and the cabling systems (how the fiber optic cable run into a building is distributed to each units). Final pricing will be determined by the result of on-site inspection conducted by NTT EAST after an order is placed.

Plan 2
For bulk orders of 16 or more subscriptions per complex by the property manager
Plan 1
For a complex with 8 or more prospective subscribers
Mini
For a complex with 4 or more prospective subscribers

(Prices do not include tax)

Pricing
Plan Cabling System FLET'S HIKARI
Monthly Charges
OCN Access Charge Monthly Total
Plan 2 Fiber Optic ¥2,850 ¥950 ¥3,800
VDSL
LAN ¥2,500 ¥3,450
Plan 1 Fiber Optic ¥3,250 ¥950 ¥4,200
VDSL
LAN ¥2,900 ¥3,850
Mini Fiber Optic ¥3,850 ¥700 ¥4,550
VDSL
LAN ¥3,500 ¥4,200

NTT WEST AREA

NTT WEST Initial Cost

¥4,800 (excl. tax) for all types

Price based on FLET'S HIKARI initial installation charge after the NTT WEST initial installation charge discount applied. Ask NTT WEST for details.

NTT WEST Family Type (for Single-Family Homes)

(Prices do not include tax)

Pricing
Type of Housing (Plan) OCN Access Charge FLET'S HIKARI
Monthly Charges
Monthly Total
Family Type ¥1,200 ¥5,400 ¥6,600

NTT WEST Mansion Type (for Apartments and Condos)

Pricing for FLET'S HIKARI Mansion Type plans will vary by the number of units in the building and the cabling systems (how the fiber optic cable run into a building is distributed to each units). Final pricing will be determined by the result of on-site inspection conducted by NTT EAST after an order is placed.

Plan 2
For a bulk order of 16 or more subscriptions per complex by the property manager
Plan 1
For a complex with 8 or more prospective subscribers
Mini
For a complex with 6 or more prospective subscribers

(Prices do not include tax)

Pricing
Plan Cabling System FLET'S HIKARI
Monthly Charges
OCN Access Charge Monthly Total
Plan 2 Fiber Optic ¥3,200 ¥860 ¥4,060
Plan 1 Fiber Optic ¥3,700 ¥4,560
Mini Fiber Optic ¥4,500 ¥5,360

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Terms and Conditions

Service Order

  • By placing an OCN Hikari with FLET'S ("Service") order with OCN, an order for NTT EAST/NTT WEST ("NTT") FLET'S HIKARI NEXT/FLET'S HIKARI LIGHT/FLET'S HIKARI Premium/B FLET'S (collectively, " NTT FLET'S HIKARI service") will be processed all together.

  • Please check if the plan you want to subscribe to is available at your service address (the service area boundaries may differ from those of administrative district). Ask NTT for details.

  • NTT FLET'S HIKARI service may not be available even within a service area, or the provision of the service may be delayed. Ask NTT for details.

  • Available FLET'S HIKARI line types shown during the ordering process of Service via this website are based on the FLET'S HIKARI coverage area information provided by NTT. Your actual FLET'S HIKARI line type will be determined after consultation and confirmation by NTT based on the site conditions and cabling system within your premises.

  • If you cancel your order prior to installation, you will not incur charges such as monthly access charge. However, you may incur charges if you cancel your order immediately prior to installation or order and cancel multiple times.

Charges

  • OCN service charges and NTT FLET'S HIKARI monthly charges are monthly recurring charges.
    OCN service charges include OCN access charge and fees for optional services. FLET'S HIKARI monthly charges include NTT FLET'S HIKARI service line usage charge etc.

  • Family Type plans by NTT WEST may require a monthly additional fee of ¥800 (excl. tax).

Payment

Customers who signed up for Service on or after March 1, 2010

Initial cost: NTT initial installation charge and contract fee.

Monthly charges: OCN service charges and FLET'S HIKARI monthly charges are billed together by NTT Finance, an NTT Group company that provides billing and collection services.

OCN service charges and FLET'S HIKARI monthly charges can be billed separately upon request.

Customers who signed up for Service on or before February 28, 2010

Monthly charges are billed by NTT Communications.

If you pay NTT Communications for OCN service charges, payment is by Direct Debit from Bank Account or Credit Card Payment.
Follow the instructions in the "OCN Setup Guide" enclosed with your account information documents to set up your payment method within 1 month*1.

If you choose to receive Billing Statement or Direct Debit Notification/Receipt in the mail, there will be a ¥100 (excl. tax) processing fee for each document*2.

*1Allow approximately 2 months for direct debit payment to be processed.

*2If you are newly signing up with OCN, the fee will be waived during the processing period of your payment method (for the first 4 months of your service).

Internet Connection

  • Speeds are on a best-effort basis and may drop significantly depending on your network environment (e.g., specifications and capabilities of computer and equipment such as hub and router, standard of Ethernet cable; if in multi-dwelling buildings, transmission system and signal interference), network congestion and the time of day.

  • Service may be temporarily suspended due to facility maintenance and the like.

  • A computer with a 100BASE-TX or 1000BASE-T network interface is required. A LAN card and Ethernet cable must be provided by the customer.

  • All network equipment such as computer, LAN card and Ethernet cables need to support Gigabit Ethernet (1000BASE-T) to achieve higher speeds over 100 Mbps; Without Gigabit Ethernet support, the maximum speed is limited to 100 Mbps.

  • Concurrent access from multiple locations is not possible.

  • Access to the OCN Dial Access access point will incur additional data charges.

  • OCN authentication ID and authentication password are required to use this service. They will be provided to you at the time of installation.

  • Service does not support simultaneous access from multiple devices. To use multiple devices at the same time, a router with a PPPoE (PPP over Ethernet) interface and NAT function is required. Ask the manufacturer for details.

    Simultaneous access from multiple devices is possible on FLET'S HIKARI Premium by NTT WEST that provides CTU (Customer Network Termination Unit) with multiple LAN ports.

  • There are many factors that affect the speed of your Internet connection. Examining those factors may improve the connection speed. Please check your network environment as needed in order to optimize your Internet connection.

Penalties, Early Termination Fee

  • Service requires a minimum 2-year term commitment, which begins on the first billing month (the first billing month is the month that includes the service commencement date that is the service activation date of NTT FLET'S HIKARI). You will have to pay a ¥5,000 (non-taxable) fee if you cancel Service before the end of the term.

  • Service will be cancelled in the following cases:

    • If you change your plan to a non-qualified plan

    • If you cancel your order

  • OCN Ninenwari requires a 24-month term agreement, which automatically renews every 24 months unless cancellation is requested. If you cancel OCN Ninenwari or a qualifying OCN access plan, or change to a non-qualified plan at a time other than during the contract renewal period, you will have to pay an early termination fee associated with the qualifying OCN access plan, in addition to the penalty of ¥5,000 applied to the term commitment for OCN access plan. The fee is ¥2,400 (non-taxable) for Family Type plans (for single-family homes) or ¥1,200 (non-taxable) for Mansion Type plans (for apartments and condos). For details, visit:

Miscellaneous

  • OCN Telephone Package Services such as OCN Shabericchi will not be applied to Service.

  • Charges for Mansion Type plan will be officially confirmed after inspection conducted by NTT. Plan 1 applies to a complex with 16 or more prospective subscribers, Plan 2 to a complex with 8 or more prospective subscribers, and Mini to a complex with 4 or more subscribers*1.

  • FLET'S HIKARI NEXT Mansion High-Speed Type, FLET'S HIKARI NEXT Mansion Super High-Speed Type can be provided only with the fiber optic cabling system.

  • Restriction on Excessive Data Transfer
    We impose a restriction on heavy data users who upload 30 GB or more data per day. If your data usage exceeds the daily limit, you will be asked to observe the daily limit. If you continue to upload data in excess of the limit after receiving the notice, we may suspended or terminate your service.

  • Changes in NTT FLET'S HIKARI service plan type may result in certain services becoming unavailable, replacement or reconfiguration of your equipment, or an additional installation fee.

*1Applies to NTT EAST area. 6 or more prospective subscribers in NTT WEST area.

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FAQ

View commonly asked questions about OCN Hikari with FLET'S to find out how to use, pay and more:

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Internet Connection Service

OCN Hikari (Fiber Optic)

OCN Mobile

OCN ADSL

Optional Service

Customer Service